Xerox Support in Brussels
D&O Partners Assistance

Need immediate assistance with your Xerox printer or multifunction device?
Our team provides responsive, clear and efficient Xerox support: technical assistance, consumables, network configuration, screen sharing and administrative advice.

Standard telephone number: +32 (0)2 643 42 42
Opening hours: Mon–Fri 8.30am–5pm
Address: Avenue de la Couronne 530–534, 1050 Brussels

Support-EN-v2

Administrative question or you are looking for a commercial contact

Technical question

Consumables or office supplies

For any administrative (contracts, invoicing) or sales (quotes, renewals, fleet expansion) questions, please contact us on +32 (0)2 643 42 42. A D&O Partners advisor will guide you to the right solution or the right contact person.

Machine breakdown

Connection or configuration problem with your device

Xerox contract consumables (via XPPS)

Non-XPPS consumables and general supplies (paper, staples, etc.)

Depending on your contract, there are two possible options. Have your machine's serial number ready (found on the D&O Partners label) to speed up the diagnosis.

You have XPPS (Xerox Partner Print Services):
Call 0800 80 308
Or go through the Fleet Management Portal (your fleet administration portal)

You do not have XPPS:
Call +32 (0)2 713 14 52 52 for technical support in French

Time-saving tip: take a photo of the error message and indicate the exact model (e.g. VersaLink, AltaLink, PrimeLink).

If your Xerox printer needs adjusting (network, Wi-Fi, scan to email/folder, drivers, authentication), call us on +32 (0)2 643 42 42. We will go through the essential steps with you and, if necessary, arrange secure remote access.

Orders will be placed automatically

Call 0800 80 308 if you have any specific requirements

Or place your order via the Fleet Management Portal

Contact D&O Partners on +32 (0)2 643 42 42

Good to know: provide the serial number and consumable references if you have them (toner, drum, waste bin), as this will speed up the preparation of your order.

If you are human, leave this field blank.

Secure screen sharing (TeamViewer)

If a D&O Partners employee asks you to share your screen, you can use TeamViewer:

Windows - Download TeamViewer
Mac - Download TeamViewer
Chrome - Download TeamViewer

We will give you the necessary information over the phone (TeamViewer ID/password) and will disconnect as soon as the intervention is complete.

Self-service resources

Outside of our business hours (Mon–Fri 8:30 a.m.–5:00 p.m.), you can visit our YouTube channel, where you will find step-by-step answers to some questions. If the problem persists, please leave us a message and we will contact you as soon as we reopen.

Frequently Asked Questions — Xerox Support

How do I find the serial number of my Xerox machine?

The serial number appears on the D&O Partners label affixed to the device; you can also view it on the machine’s screen (Information/System menu, depending on the model).

Should I use XPPS or call D&O Partners?

If your contract includes XPPS, call 0800 80 308 or use the Fleet Management Portal; otherwise, contact technical support on +32 (0)2 713 14 52. For configuration (network, scanning, drivers), call +32 (0)2 643 42 42.

What should I prepare before calling?

Have the serial number, model, and a photo of the error message (if there is one) ready, and specify the context (since when, on which workstations, after which update, etc.).