In a world where digital efficiency and reliability are crucial, print infrastructure remains a vital link within many organizations. Xerox Multifunction Printers (MFPs) are used daily to print, scan, copy and sometimes even fax documents. But what if these devices suddenly start faltering? Or if the toner runs out during an important moment?
D&O Partners offers a maintenance contract for Xerox devices that completely eliminates these concerns. This contract forms the basis for a worry-free efficient operation of your printing environment. Feel free to contact us for more information.
What does D&O Partners’ maintenance contract entail?
D&O Partners maintenance contract is an efficient and transparent service formula for companies using Xerox multifunction printers. Under the name D&O Partners maintenance contract, we offer a total solution that includes consumables, technical support and after-sales service.
A maintenance contract for Xerox printers goes beyond repair or support. It is a complete formula that unburdens companies and ensures that the printing environment is always functioning optimally. This combination makes the maintenance contract unique within the printer management market and ensures that your organization can focus on its core tasks. We are flexible in our contracts, which vary from 12 months to several years.
The 4 major benefits of the maintenance contract
- Cost control and predictability
You pay only for what you print, with no minimum purchase. Moreover, the price per page is identical for both A4 and A3 printing. Thanks to this transparent approach, you maintain full insight into your printing expenses and avoid unexpected costs.
- Time savings for IT and administration.
Thanks to automatic delivery of consumables, no one in your organization needs to order/manage toners anymore. The system itself detects when a part is close to replacement and ensures timely shipment (excluding paper and staples). This reduces the administrative burden and prevents interruptions in your print workflow.
- Maximum reliability and uptime
With a maintenance contract from D&O Partners, you are guaranteed fast and efficient support. Our experienced technicians resolve faults quickly, minimizing downtime. All costs for technical interventions, including travel, parts and labor, are included. In addition, you get direct access to our help desk for quick support for technical questions. Throughout the term of the contract, you also enjoy full warranty on your device. This keeps your printing environment reliable and operational – without obligations or long-term contracts.
- Environmentally conscious service
D&O Partners offers free ecoboxes for the collection of used toners and cartridges. Through the Xerox Green World Alliance program, we ensure environmentally friendly processing of these materials. This is how you as a company reduce your ecological footprint. You can request this free of charge and it will be collected free of charge. Request yours online now.
Xerox Partner Print Services (XPPS)
In addition to the standard maintenance contract, D&O Partners also offers Xerox Partner Print Services (XPPS). This is a Managed Print Services (MPS) program that helps companies more effectively manage, optimize and secure their entire print environment.
The benefits are:
- Complete print infrastructure management: XPPS enables companies to control their entire print infrastructure, including device management, data security and productivity.
- Continuous monitoring and management: The Xerox Device Agent (XDA) and Fleet Management Portal (FMP) allow printers to be managed remotely, ensuring maximum availability and optimal utilization.
- Specific point of contact (S.P.O.C.): A dedicated contact inside at D&O Partners helps the customer with contract management and support through dedicated tools and channels.
- Analytical reporting: The Analytics Dashboard provides comprehensive reports on printer fleet health, machine utilization and environmental impact.
- Cost reduction and efficiency: Through resource optimization, XPPS helps reduce printing costs and prevent unauthorized use.
- Data security: Meets all data protection requirements (including GDPR).
- Sustainability: The program focuses on reducing energy consumption and paper waste, allowing businesses to reduce their carbon footprint.
So what are the differences between the two?
Standard Maintenance Contract
- Periodic transmission of meter readings AMR
- Toners, drums, spare parts
- Automatic Toner Ordering ASR
- Access to standard technical support by phone
- Intervention on site (technician)
Standard Maintenance Contract + XPPS Option
- Daily communication of printer status, as well as consumables
- Automatic ordering of all consumables: toners, drums, waste toner, Fuser, …
- Ability to place orders manually, via the portal.
- Dedicated technical support from Xerox® by phone or chat®.
- Support tickets can be accessed at any time through the portal
- Access online to track pending orders and interventions
- Full visibility of connected equipment (all brands) for you, as well as for your D&O Partners dealer who can intervene remotely.
Which formula fits your organization?
Standard Maintenance Contract is ideal for businesses that want reliable basic service, without worries about toner delivery or technical interventions.
Standard Maintenance Contract + XPPS is perfect for organizations that want additional monitoring, automation, analysis and support – especially for larger printer fleets or complex environments.
The choice between a standard maintenance contract or a contract combined with XPPS (Managed Print Services) depends on the size and complexity of your printing environment. Both formulas are flexible and can be tailored to any type of organization, from small SMEs to large companies with extensive printer fleets. Both have their advantages.
Need additional assistance? How does onboarding work?
When you opt for a maintenance contract with D&O Partners, we ensure a smooth start. Our experts will analyze your print environment, propose a customized solution and guide you step by step through implementation. You don’t have to install or configure anything yourself – we provide a seamless integration and clear communication. From day one, you are guaranteed a reliable print environment with continuous support. You can follow us online on our YouTube channel for additional tips & tricks.
Customer-oriented approach
What sets D&O Partners apart is our personal approach. We do not believe in standard solutions, but in tailor-made service for each client. Using our services means choosing a partner who thinks with you and truly understands your organization’s needs. Whether you have a single printer or an entire network of devices, we listen to your specific needs and think along proactively. Regular follow-ups and clear communication keep us informed of your needs, so that we can make timely adjustments where necessary.
Your print management, our priority
For years, we have been the reference in print management and document solutions in Brussels. Our service formulas are designed with your needs in mind: flexible, transparent, with no surprises.
Do you have questions and want to know which solution best suits your organization? Feel free to contact us at www.dopartners.be or call +32 (0)2 643 42 42. With a D&O Partners maintenance contract you invest in reliability, durability and peace of mind.
